CUSTOMER SUPPORT
New Ticket
- Password recovery
- Does not come EMAIL/SMS
- Limits and restrains
- Funds disappeared or account was hacked
- Complaints about not permitted activity and fraudulence
To restore your password and Master key:
1. Go to the forgotten data recovery page https://payeer.com/auth/?forgot_password=yes
2. Enter your account number, email or phone number you used to create your account with.
3. The new password is not sent to your email or phone, so please save it after creating. You will receive the master key only (if you set it in the account settings).
1. Go to the forgotten data recovery page https://payeer.com/auth/?forgot_password=yes
2. Enter your account number, email or phone number you used to create your account with.
3. The new password is not sent to your email or phone, so please save it after creating. You will receive the master key only (if you set it in the account settings).
For @live.com, @hotmail.com and other mail from Microsoft please add support@payeer.com in this list https://col128.mail.live.com/mail/options.aspx?subsection=6 (Options > Safe and blocked senders > Safe senders) and try again.
For @tiscali.it please contact to tiscali.it support with this error: delivery temporarily suspended: host etb-2.mail.tiscali.it[213.205.33.63] refused to talk to me: 421 cmgw-4.mail.tiscali.it ESMTP server temporarly not available
For @tiscali.it please contact to tiscali.it support with this error: delivery temporarily suspended: host etb-2.mail.tiscali.it[213.205.33.63] refused to talk to me: 421 cmgw-4.mail.tiscali.it ESMTP server temporarly not available
There are no limits on the number of transactions within the system.
In several countries there are limits per one transaction according to the current legislation.
All other transaction limits are stated here https://payeer.com/ru/account/send/ (in the "transfer" section).
In several countries there are limits per one transaction according to the current legislation.
All other transaction limits are stated here https://payeer.com/ru/account/send/ (in the "transfer" section).
Most likely your computer is affected by Trojan. The stolen funds are withdrawn from the System by the hackers immediately as general, thus it is usually impossible to return them.
Please do not use the same password for your Payeer account and other sites.
1. Change password to your account https://payeer.com/ru/account/settings/?tab=updatepass
2. Set the authorization confirmation with telegram (free) or sms (0.05 USD per sms) and turn on the master key that was sent to your email when creating the account https://payeer.com/account/settings/?tab=security
3. Change your email password and set two-phase authorization:
4. Check your computer for sofrware viruses http://www.kaspersky.ru/antivirus-removal-tool
5. Turn off all the extantions (including flash and java plugins) for the browser you use for Payeer.
Please note that as long as you use Windows OS or login with Android your account can be hacked at any time, regardless whether you have antivirus software or not. For the safe work with your electronic wallets and banks we strongly recommend you to purchase another PC and set the Ubuntu or Mac OS. 99% of viruses and Trojans can affect Windows OS only. This is the most trustworthy and very effective way to avoide hacking.
Please do not use the same password for your Payeer account and other sites.
1. Change password to your account https://payeer.com/ru/account/settings/?tab=updatepass
2. Set the authorization confirmation with telegram (free) or sms (0.05 USD per sms) and turn on the master key that was sent to your email when creating the account https://payeer.com/account/settings/?tab=security
3. Change your email password and set two-phase authorization:
- @gmail.com http://www.google.com/landing/2step/
- @mail.ru https://e.mail.ru/settings/security#TwoStepAuth
- @yandex.ru https://yandex.ru/promo/2fa
4. Check your computer for sofrware viruses http://www.kaspersky.ru/antivirus-removal-tool
5. Turn off all the extantions (including flash and java plugins) for the browser you use for Payeer.
Please note that as long as you use Windows OS or login with Android your account can be hacked at any time, regardless whether you have antivirus software or not. For the safe work with your electronic wallets and banks we strongly recommend you to purchase another PC and set the Ubuntu or Mac OS. 99% of viruses and Trojans can affect Windows OS only. This is the most trustworthy and very effective way to avoide hacking.
According to the current legislation and internal System rules the not permitted activities include the following:
Please contact support if you have any information about the System clients involved into not permitted activity.
- - Prescription drugs;
- - Narcotic, psychotropic and hallucinogenic drugs and other controlled substances;
- - Tobacco and smoking products;
- - Precious stones and metals and articles thereof;
- - Malicious software;
- - Weapons, firearms and ammunition;
- - Dangerous and perishable goods;
- - Personal data of individuals;
- - Unlawful sexually oriented materials or services;
- - Counterfeit products;
- - Any other products prohibited by law.
Please contact support if you have any information about the System clients involved into not permitted activity.